Our promise
The Selectives Care Standard
Every agency says it is compassionate. The Selectives Care Standard is how we make sure care is also organized, accountable and communicated — for every client, every time.
Eight steps behind every client
The same process, accountability, communication and people behind every client.
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1
Understand
We start by listening. A care coordinator talks with your family about what is happening, what is hard right now, and what you hope care will change. It is free, and there is no obligation.
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2
Assess
We look at the whole picture: the help your loved one needs, their daily routine, what they like and dislike, and a walk-through of the home for fall risks and other safety concerns.
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3
Plan
Everything we learn goes into a written care plan built for one person — tasks, schedule and preferences. You review and approve it before care begins.
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4
Match
We choose a caregiver for your loved one’s needs, the schedule, their preferences and their personality — not just who happens to be free. If the match isn’t right, we change it.
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5
Coordinate
Our office schedules and manages your care. You have a team to call, not a caregiver to chase.
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6
Verify
Our team tracks visits and caregiver attendance, so a missed or late visit is something we catch and act on, rather than something the family has to discover.
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7
Communicate
When something changes or a concern comes up, the right people hear about it from us — the family, the caregiver and our office — in a way that respects your loved one’s privacy.
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8
Adapt
Needs change. The care plan changes with them, whether that means more hours, different tasks, or a different kind of support.
What the Standard does not do
Selectives provides non-medical home care. The Standard describes how we organize and deliver that care. It is not skilled nursing or medical treatment, and it does not replace your loved one’s doctor.
Want the practical detail — the first call, the in-home visit, costs and how to change or cancel? See how it works.
See the Standard for yourself
Call for a free, no-pressure conversation, or start your request online and we will call you back.