Last Updated: 28/03/2025

Welcome to Selectives Home Care We are committed to protecting the privacy of our clients and caregivers in accordance with Maryland state laws and regulations. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use¹ our home care services in Baltimore, MD.

1. Information We Collect

We may collect the following types of information:

• Client Personal Information: This includes your name, address, phone number, email address, date of birth, emergency contact information, and other identifying details necessary for providing home care services.
• Client Health Information: We collect health-related information essential for delivering appropriate care, including medical history, diagnoses, medications, allergies, care needs, and any specific instructions from healthcare providers.
• Caregiver Personal Information: We collect personal information from our caregivers, including name, address, phone number, email address, background check information (in compliance with Maryland regulations), employment records, and training certificates.
• Website Usage Information: We may collect non-identifiable information about how you use our website, such as IP address, browser type, and pages visited, to improve our online services.
• Payment Information: We may collect insurance information or billing information necessary for processing invoices. We will not collect or store credit card information.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage home care services, including care planning and service delivery.
• To communicate with clients and caregivers regarding care schedules, updates, and service-related information.
• To coordinate care with healthcare providers and other professionals involved in the client’s care (with client consent).
• To comply with Maryland state regulations and reporting requirements related to home care services.
• To improve our services and ensure quality care.
• To conduct background checks and ensure caregiver suitability, as required by Maryland law.
• To process invoices and manage billing.

3. Disclosure of Your Information

We may disclose your information to:

• Caregivers providing services to the client.
• Healthcare providers and other professionals involved in the client’s care (with client consent).
• Government agencies or legal authorities as required by Maryland law.
• Third-party service providers who assist us with our operations (under strict confidentiality agreements).

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure, in compliance with Maryland’s data protection standards. However, please be aware that no method of electronic storage or transmission is completely secure.

5. Your Rights

You have the following rights regarding your personal information, in accordance with Maryland law:

• Access: You can request access to the information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion³ of your information, subject to legal and contractual limitations.
• Opt-out: You can opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. You can control cookies through your browser settings.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Maryland laws. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Selectives Home Care

1301 York Rd

Suite 800, Luthervile, 21093

+1-443-847-4057

info@selectiveshomecare.com